Customer Service
- Everyday Expedited Handling ™: Items ship within 48
hours (on business days) of receipt of
payment/confirmation of funds. Items paid for late
Friday through Sunday midnight will go out on Monday.
- Tracking: Expect your tracking number via email
upon shipment. If you have not received tracking
information within 2 business days, please check
your Junk Folder for your eBay Paypal email
account. If you do not find the email confirming
shipment, please let us know. We would not want to
delay your shipment due to an oversight. Mr.
Baritone cares a great deal about his reputation.
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Returns
- Return Policy: Items are guaranteed to be as
described. For other returns, items returned after 10
days or without authorization are subject to a 6% return
fee. No credit/refund will be given after 50 days. S/H
is non refundable.
- Insurance Claims: Each item is (1)shipped in the
condition stated, (2)insured with carrier, and (3)issued
a tracking number. Any claims relating to damage or loss
by carrier must be pursued with that carrier within 7
days. We will promptly file any needed information to
assist you. Items are insured for the greater of retail
or bid price. NOTE: We make it our policy to overpack in
order to reduce return costs and claims processing time.
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Delivering the Goods
- Shipments: Items ship daily via FedEx or USPS from
Memphis, Tennessee to US addresses only. NO local pick-ups
are permitted. If you require faster shipment, please
contact us for rates. We may choose to ship by either FedEx
or USPS. If items require USPS shipping (APO, PO, AK, HI) or
if the customer specifies USPS only, a surcharge may be
required. In this case, the additional charge would be noted
in the auction. This applies to items weighing more than
3LBS.
- Combining Orders: When possible, we will combine your
purchases (if the items are not too large or fragile). S/H
will always include the largest stated s/h price of the
combined items + an additional fee for the added weights of
the combined items. Our S/H costs are reasonable but not
below our own S/H costs.
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Paying Us
"Is something you will want to do." -Floyd
- If your purchase is from eBay, payment by Paypal is expected within 5
business days after the auction is over. eBay does not allow payment by
check.
"That's OK with us, because we know lots of guys who hang paper. For website
purchases, checks are OK. But we're going to make sure that you are good for it
before shipping the goods. We weren't born yesterday. (By the way, the kid
at INVENTURN who designed our auctions also handles our transactions. Your
PAY-PAL payment will go through inventurn not FellOffATruckDeals.)" -MB
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New Arrivals
A Sense of Humor
- is a good thing. Just don't go too far. Someone might think
you're trying to be a wise guy or something.
2008 © FellOffATruckDeals
